Managed Network Operations Center (NOC) Service

Webindia Managed Network Operation Center ( NOC ) Services cover end-to-end IT infrastructure management, including the design and setup of NOC processes, continuous network monitoring, troubleshooting, and incident prevention procedures. Additionally helps boost your private wireless, edge networks, branch and local area networks (LAN), wide area networks (WAN), data center and cloud networks; increasing agility while bringing down cost and complexity. It also helps reduce downtime, simplify management, and increase network capacity.

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Noc Design and Setup

24/7 IT Infrastructure Monitoring

24/7 Incident Response

Communication tools management

Patch management

Data backup and storage management

Security Software deployment management and monitoring

Threat analysis and prevention

KPI- based performance, service quality, and NOC optimization reporting

Managed Network Operations Center (NOC) Service Highlights

Webindia simplifies the complexities of monitoring and management of the network with its robust global Network Operations Center (NOC) services. Digicrew manages the customers’ as-is, end-to-end network architecture, providing 24X7 monitoring of links, undertaking incident management, and ensuring unified enterprise-grade SLA management across multiple service provider networks.

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Established methodologies for sample migration and transition management

Unwavering Commitment to service excellence and customer Satisfaction

Robust reporting capabilities for comprehensive visibility and continuous improvement

Adherence to Industry best practices, Standard, and Regulatory Compliance

Skilled resource with proven expertise in remote and on- premise support

Mastery in network engineering, Security, operation, and Infrastructure management

Connectivity-centric to app-centric

Discover, understand needs and manage performance

Cloud enablement

Facilitate & manage performance

Difficult to simplified operations

Automation, programmability, consolidation and agility

Inflexible to flexible

Hybrid WAN, topologies, physical / virtual convergence

Visibility & analytics

Behaviours, trends, and feedback loops

Security

Cloud perimeter branch and user security

Managed Network Operations Center (NOC) Service Responsibility

Outsource the consistent delivery of daily IT responsibilities. Sign up for NOC Services to suit your unique business needs. Enroll your endpoints into the appropriate service level with our flexible service model. Webindia NOC gives you the freedom to add endpoints and upgrade service levels at any time.

Server Management

Maintain hardware and Software
Automation provision and Configuration
Monitor Performance and troubleshooting
Ensuring Security and compliance

Storage Management

Provisioning and managing storage resources
Implementing tiered storage
Optimizing utilization and performance
Protecting data with backup and DR

Backup and Data Protection

Developing backup and recovery strategies
Implementing tape or replication- based backups
Testing and validating backup procedures
Ensuring data integrity and availability

Monitoring Solution, Asset Management & Helpdesk Management

Entire Infra monitoring including connectivity between plants/offices, servers, Storages, Network devices, Applications and URL.
DC physical Monitoring
Vendor follow-up via raising tickets till closure for any outage/break down
Incident Management (including Major Incident Management)
Problem Management
Change Management
Service Request Management
Inventory Management

Windows & Linux Support/Management

Active Directory Management - ADID Creation, Modification and deletion
Identity and Access Management - Joiners Movers Leavers
Security Group creation and adding users to Group
OS Management (Build, Install, Harding, configure) (Windows/Linux flavours)
Virtualization Management & Administration
XEN / Hyper V / VMWare administration
Managing / reconfiguring terminal services, cluster services, file servers
DB management (SQL/HANA)
Disaster Recovery

Networking & Security Support/Management

Network Management & Administration (CISCO/MERAKI/JUNIPER)
Configuration of core and distribution equipment
Wi-Fi management & administration (Aps, SSID and policies)
Weekly Backup for Switch, Router and Firewall
Firewall Administration and Support management (Checkpoint, Fortinet, Palo Alto, pfSense and Sophos)
Cloud Network management (VNETs, Subnets, Routing, Cloud gateway, VPN, Cloud NAT, WAN connectivity)

Patching & Backup Support/Management

Storage Configuration, Troubleshooting
Backup Configuration, Managing Backup, Periodic Restore Test
Patching and Vulnerability Management (Monthly)

Documentation

Preparation of RCA for Major Incidents
SOP document, infra baseline and hardening document
Monthly/Quarterly Operational Management Reviews, Analysis and Reporting
Unscheduled & Scheduled Outage record management

500+

Developers Experts

5,000+

Completed Projects

1,000+

Total Certifications

20+

Years Experience

Webindia Managed NOC Service Support Type Options & Delivery

Step 1: Designing NOC processes according to the SLA

Active Directory Management - ADID Creation, Modification and deletion
and Access Management - Joiners Movers Leavers
Security Group creation and adding users to Group
OS Management (Build, Install, Harding, configure) (Windows/Linux flavours)
Virtualization Management & Administration
XEN / Hyper V / VMWare administration
Managing / reconfiguring terminal services, cluster services, file servers
DB management (SQL/HANA)
Disaster Recovery

Step 2: Performing NOC activities

Performing NOC activities
24/7 IT infrastructure monitoring and management (e.g., firewall and network management, patch management, threat analysis and prevention).
Resolving detected issues and problems reported by users.
Performing root cause analysis to prevent issues from arising in the future.

A Dedicated NOC Team

Science is ready to provide a dedicated team of expert support engineers and developers to reinforce your inhouse it crew and ensure stable performance of your it Infrastructure.

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A Fully Managed NOC

Entrust NOC Management to a reliable vendor! we will take full charge of your network operation centre: from establishing the process to 24/7 monitoring and L2/L3 issue resolution